If Hartsrus isn't for you, email us within 14 days of your first payment and we refund it in full. You don't have to explain why, and we won't ask you to sit through a sales pitch first.
The refund is processed within 10 business days of that acknowledgement.
It goes back to the card you paid with, through Paystack. We cannot pay it into a different account.
What it covers
The guarantee covers your first payment, whether you chose monthly or annual.
Monthly: after the first 14 days, renewals aren't refunded. You cancel instead, and you keep access until the end of the month you've paid for.
Annual: after the first 14 days, the year isn't refunded, in whole or in part. You keep full access for the rest of the year you've paid for, and it simply won't renew.
That's the policy, and it's the same one most subscriptions run. But it isn't a wall. If your circumstances have changed — a job lost, an illness, something you didn't see coming — email us and say so. We'd far rather talk to you than hide behind a rule.
If we're at fault
If Hartsrus doesn't deliver what you paid for and we can't put it right, you get your money back regardless of how long you've been a member. That isn't a goodwill gesture, it's your right under South African consumer law.